Mahavitaran (Maharashtra State Electricity Distribution Company Limited), or MSEDCL, has automated the process for changing the name on electricity bills, making it a quicker digital service for customers. This new system allows for online applications to be automatically approved. Amravati News: In the direction of providing fast, transparent and quality service to customers, Maharashtra State Electricity Distribution Company Limited (Mahavitaran) has taken another important step. Now online applications made to change the name of the customer on the electricity bill will be automatically approved.

Customers will be able to change the name on the electricity bill in just 3 to 7 days by uploading the necessary documents and depositing the processing fee. Earlier, this process used to take about a month to complete. The process of changing the name on an electricity bill has been automated.

Online applications for name changes will now be approved automatically.

Customers can change the name on their electricity bill in 3 to 7 days by uploading the necessary documents and paying a processing fee.

Previously, this process took about a month to complete. Based on the provided article, Maharashtra State Electricity Distribution Company Limited (MSEDCL), also known as Mahavitaran, has taken a significant step to automate the process of changing the name on electricity bills. Maharashtra State Electricity Distribution Company Limited (Mahavitaran) has introduced a fully digital and automated system for changing the name on electricity bills. This initiative is aimed at improving transparency, reducing delays, and eliminating the need for physical visits to offices.

🔧 Key Features of the New Service

• Digital Application Process: Consumers can now apply for a name change online through Mahavitaran’s official website or mobile app.
• Document Upload: Required documents like proof of ownership, identity proof, and old electricity bills can be uploaded directly.
• Automated Verification: The system automatically verifies submitted documents and processes the request without manual intervention.
• Status Tracking: Applicants can track the progress of their request in real-time.
• No Need to Visit Offices: This eliminates the need for consumers to physically visit Mahavitaran offices, saving time and effort.

📍 Availability

• The service is currently active in Amravati and is expected to expand to other regions of Maharashtra soon.

📝 Required Documents

Copy of the existing electricity bill

Proof of ownership (e.g., sale deed or property tax receipt)

Identity proof (e.g., Aadhaar card, PAN card)

• Online Application: Consumers can now apply for a name change, upload all necessary documents, and pay the processing fees through the official MSEDCL website (www.mahadiscom.in) or its mobile app.
• Automatic Approval: The online system has a feature for automatic approval of applications, particularly for single ownership cases, which significantly speeds up the process.
• Faster Processing Time: The estimated time for the name change to be completed is now typically between 3 to 7 days, a major improvement from the previous process which could take up to a month.
• SMS Alerts: Applicants receive SMS notifications on their registered mobile numbers during the process, including alerts for any discrepancies found in the documents or when the name change is successfully completed.
• Integration with IGR (Inspector General of Registration): A system has been implemented where the MSEDCL system can receive a “Change of Name” trigger directly from the Sub Registrar’s Office when a property is registered, with the consent of the involved parties, further streamlining the process for new property owners. 

How to use the online service:

1. Visit the Website/App: Go to the official MSEDCL Web Self Service (WSS) portal or use the MSEDCL mobile app.
2. Log in/Register: Log in to your account, or register if you are a new user.
3. Navigate to “Change of Name”: Find the “Change Registered Name” or “Change of Name” option, usually under “Account Settings” or “Service Requests”.
4. Fill out the Form: Provide the required details, including the consumer number, current name details, and the new name details.
5. Upload Documents: Upload scanned copies of necessary documents such as:
   • Proof of identity and address (Aadhaar card, PAN, etc.).
   • Latest electricity bill copy.
   • Proof of ownership (sale deed, property tax receipt, etc.).
   • No Objection Certificate (NOC) from the previous owner (Form X) or an indemnity bond on stamp paper, as applicable.
6. Submit Request: After uploading and paying any applicable fees, submit your application. You will receive an application ID for tracking the status. 

This digital initiative aims to provide a more efficient and hassle-free experience for MSEDCL consumers. 

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Mumbai: Change in customer name on electricity bill gets automatic approval

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Mahavitaran (MSEDCL) now offers a digital service for name changes on electricity bills through its official website (www.mahadiscom.in, and submit your application and payment through the portal.

How to change your name online

1. Log in: Go to the MSEDCL Web Self Service (WSS) portal or open the Mahavitaran Consumer App and log in to your account.
2. Find the service: Look for the “Name Change” service. It may be located under “Account Settings” or within the service request section.
3. Submit your request: Fill in the required details, including your consumer number, new name, and contact information.
4. Upload documents: Upload scanned copies of the required documents. This typically includes proof of ownership or legal documents for the name change, such as a sale deed, inheritance document, or a legal name change certificate.
5. Pay fees: Pay the processing fee online through the portal.
6. Track and receive confirmation: You will receive an SMS for payment and confirmation once the application is processed successfully.

Key benefits of the digital service

• Convenience: Submit applications from anywhere without visiting an MSEDCL office.
• Reduced paperwork: The process is paperless, reducing administrative burdens.
• Faster processing: The digital system can expedite the processing of requests.
• Easy tracking: You can track the status of your application online.

Web Self Service (WSS)

Web Self Service helps consumers of MSEDCL for making online payments of their electricity bills. Consumers can also log requests for services such as change in billing address, change of name, disconnection, new connection, reconnection, extension/ reduction of load, corrections in name and address, etc. Consumers can pay their electricity bills without registering using the View/Pay Bill option. By registering, consumers can avoid re-entering consumer details every time and manage multiple consumer accounts. Web Self Service also provides tools for estimating power consumption and calculating approximate power bill for a month. The following topics are covered under the Web Self Service (WSS) module:

Mumbai: Change in customer name on electricity bill gets automatic approval

Mumbai: Change in customer name on electricity bill gets automatic approval

Mumbai: For quality and prompt customer service, MSEDCL has started giving automatic approval to online applications for a change of name on electricity bills. After uploading necessary documents and paying the processing fee, the process of changing the customer name on electricity bills will be completed in just 3 to 7 days. Earlier, this process used to take a month as per action standards. Chief minister Devendra Fadnavis recently directed MSEDCL to make customer-oriented changes in digital services to provide prompt services to electricity consumers from their homes. Accordingly, MSEDCL decided to give automatic approval to online applications for a change of name on bills. An online system was recently developed and implemented for this purpose.

The online application for name change and uploaded documents will be verified by the concerned sub-division office. If any errors are found, the concerned customers will be immediately informed via SMS on their registered mobile numbers. Additionally, a message will also be sent to customers when the process of name change is completed. Maharashtra State Electricity Distribution Company Limited (Mahavitaran/MSEDCL) has introduced several automated digital services, including automatic online approval for increased electricity load and name change applications. These initiatives are part of a major push to make services faster and more consumer-friendly, aligning with the principle of “Ease of Living”. The Maharashtra State Electricity Distribution Company Limited (Mahavitaran) recently launched Quick Approval Scheme is stated to have received an exceptional response from consumers across the state.

Within just one month, 4,164 electricity consumers have increased their sanctioned load by 22 megawatts, including 2,460 industrial consumers, helping industries meet their increased power demand ahead of Diwali.

Consumers benefit from faster digital process

Mahavitaran Chairman and Managing Director Lokesh Chandra said the initiative was part of the state government’s effort to make electricity services faster and more consumer-friendly. “Mahavitaran launched an automated system under the Ease of Living framework, allowing consumers to apply online for sanctioned load enhancement.” He added that the new system enables consumers to apply from home through Mahavitaran’s mobile app or website, fill in details, pay the required fees, and get approval within 48 hours.

“Consumers no longer need to visit our offices. Once payment is made, the additional sanctioned load is automatically approved within two days,” Chandra explained.

Adopted by all consumer categories statewide

The scheme, which began on September 26, has been adopted by consumers in all categories. Of the total 4,164 beneficiaries, 2,460 are industrial, 942 domestic, 509 commercial, and 253 others.

An official from Mahavitaran’s technical team noted that the move is especially beneficial for industries planning to expand production.

“Industrial consumers often need more load to operate higher-capacity machines. This online facility ensures their business growth isn’t hampered by procedural delays,” the official said.

Similarly, domestic consumers have also started using the service to support the use of new appliances such as air conditioners.

Improved supply and new tariffs drive demand

Mahavitaran officials highlighted, the company has strengthened the power distribution network and signed multiple power purchase agreements to ensure uninterrupted supply.

From July 1, Mahavitaran implemented a new tariff structure across Maharashtra, bringing down rates for all categories of consumers. For the first time, those using electricity during 9 a.m. to 5 p.m. hours are also being given additional discounts, leading to a rise in demand. “Many consumers are increasing their load to take advantage of the reduced daytime tariff,” Chandra said. “The Quick Approval Scheme is making that possible without any red tape.” Quick Approval Scheme’ Empowers Maharashtra Consumers To Boost Power Use Before Diwali: Mahavitaran

Within just one month, 4,164 electricity consumers have increased their sanctioned load by 22 megawatts, including 2,460 industrial consumers, helping industries meet their increased power demand ahead of Diwali.

Mahavitaran’s automated Quick Approval Scheme enables consumers to enhance sanctioned load online within 48 hours, supporting festive and industrial power needs.

Key aspects of Mahavitaran’s move to automated digital services include:

• Automated Load Changes: Consumers can now apply online through the MSEDCL website or mobile app to increase or decrease their sanctioned electricity load (up to 157 KW for low-voltage users). Applications that don’t require new infrastructure are approved and activated automatically within 24-48 hours of online payment, removing previous delays and the need to visit an office.
• Automatic Name Changes: An automated approval mechanism has also been rolled out for changing the name on electricity bills (e.g., after property sale or inheritance). This process is now completed within 3-7 days, a significant improvement from the previous timeline of up to a month.
• Online Bill Access and Payment: Consumers already have access to a robust online system for viewing, downloading, and paying their monthly bills through the MSEDCL website and mobile app.
• Self-Meter Reading: To ensure accurate billing and avoid average bills, consumers can submit their own meter readings and a photo of the meter via the app or website during a specified window each month.
• SMS and Email Notifications: Consumers who register their contact details receive free SMS alerts about bill amounts, due dates, and other important updates, and can opt to receive their bills via email. 

Frequently Asked Questions about Electricity Billing

My electricity bill is high in the month of JUNE, how?

As per Practice Direction issued by the Regulator – 26th March 2020 MERC, “the Distribution Licensees may suspend other non-essential services which require visiting consumer premises or meeting consumer in person i.e. Meter reading, Billing, Offline Bill Collection at Bill Payment Centers, release of new connections etc.”

As per guidelines, no reading was taken during the lockdown period and Electricity Bills were issued on average units. The average is worked out based on last 3 months actual consumption. This average period is of winter season and so less average was worked out. However the months of Apr, May and June are of the summer period and so consumption is usually high during this period as compared to the lesser average that was considered for average units.

In the Month of Jun-20, MSEDCL has issued electricity bills on actual reading, which was taken after 3 months. MSEDCL has credited the average bill amount issued in last two months, excluding fix charges and duty amount on fix charges as fix charges are levied on monthly basis in each bill.

What is an Average bill?

Average units are worked as an arithmetic average of past 3 months consumption based on actual meter reading.

Why have I received an average bill?

If for any reason the actual reading of your meter could not be taken due to some unavoidable circumstances and the meter has a status other than normal reading, an average bill is sent for the current month.

Different meter status shown on electricity bills are as follows:

1. Faulty : If meter is found faulty / non-working
2. Lock : If consumer premises are found locked while meter reading
3. Meter change : Meter replaced but new meter details not available in system
4. Inaccessible : If meter display is not visible
5. RNT (Reading Not Taken) : No reading taken by meter reader

Why have I been receiving average bills for the past few months?

As per precautionary measures and guidelines given by MERC for the COVID-19 pandemic, activities such as Meter reading, testing, Bill distribution, sub divisional offices which required human interaction were closed and only essential services related to Power supply were operational. Due to this situation bills were calculated on an average as per directives. However after declaration of mission begin again, MSEDCL has started meter reading activity in the field excluding containment areas, with the permission of district authorities.

How can I submit my meter reading?

You can submit your meter reading through Mahavitaran app or through the portal. MSEDCL has assigned a scheduled date for meter reading of each consumer, in every month. The self reading submission facility is enabled only for 5 days before the scheduled date of meter reading. Every consumer is requested through SMS for sending self reading up to scheduled reading date.

a) Self reading submission through Mahavitaran App :

1. If you are a registered user, login to the Mahavitaran App
2. On the main menu select Submit Reading option to submit your reading

Mahavitaran App

Electricity bill is many times more than the consumption, complain like this, solution will be found

If you have reduced your electricity consumption. But the electricity bill of your house has become high. If this happens to you. Then you don’t need to sit silent. You can also complain about this.

Electricity Bill Complaint: Noida people should complain like this

If you are using less electricity. And you feel that the bill is coming more than the usage. Then you can also file a complaint about this. If you live in Noida, Uttar Pradesh, then you can complain by calling these numbers 0120 – 6226666, 2333555, 2333888. Along with this you can also mail on crm@noidapower.com. If you want, you can also register a complaint by visiting the app of Noida Power Company Limited.

Delhiites should do it here

If you are living in Delhi and you are troubled by high bills there. Then for this you can go to BSES or Tata Power and lodge a complaint. If your electricity provider is BSES, then you can lodge a complaint by visiting the official website of BSES https://www.bsesdelhi.com/web/bypl/contact-customer-care. Whereas if you are getting electricity from Tata Power. So you can complain by visiting its official website https://www.tatapower-ddl.com/customer/complaint/complaint-registration.aspx. Apart from this, if your electricity is coming from some other company. So you can go there and lodge a complaint on its portal.

You can also talk to the electricity department 

If the electricity system in your place is government.  If your electricity consumption is low but the bill is high then you can go to your nearest electricity department and lodge a complaint. For this you will have to give a complaint letter in writing. After this, the investigating officer will come and check the use and consumption of electricity at your place. After that we will take action on your complaint.